This Web Hosting Agreement is between The Wild Heart Company (PTY) Ltd (Wild Heart) and the person/persons who use our web hosting and domain service. Please read carefully to ensure you understand our terms before purchasing any of our products or services. Wild Heart provides web hosting to clients worldwide, and we have a responsibility to protect each client and to provide the best services available. All clients of Wild Heart are subject to the following terms of service:

Debit Order Payment Terms


You agree to supply appropriate payment for the services received from us, in advance of the time period during which such services are provided.
You agree that until and unless you notify Wild Heart of your desire to cancel any or all services received, those services will be billed on a recurring basis.
If you do not pay your account by the due date or your debit order fails, we reserve the right to suspend your account and add late charges (R50.00) to your account.
To re-activate suspended accounts a fee of R50.00 is payable upfront will be incurred before re-activation as well as the overdue invoice.
If payment is not made within 7 days of due date your account will be suspended and if your account is not paid within 30 days it will be deleted.
We reserve the right to change the advertised monthly payment amount and any other charges at any time.

Cancellation


Cancellations are PERMANENT and no backup data will be available for recovery after cancellations. If you cancel and move to another company, then you need to make the needed arrangements with regards to moving your domains as we will then no longer be available to assist.
If your accounts were in good standing, we will not delay any domain transfers. If you were a slow payer or had outstanding invoices, then you will be responsible for settling any outstanding domain fees at the registrar directly before they will approve the domain transfers.
If your account is not in good standing, you will forfeit the domain registration fee to us and will have to pay the domain yourself at the relevant registrar.
We reserve the right to cancel the account at any time for Breach of our T.O.S.
We reserve the right to refund a prorated amount or no refund at all for breach of T.O.S.

Refunds


Customers may cancel at any time with 1 calendar months notice.
Refunds will only be calculated/offered on accounts which have more than R 200.00 account credit and are in good standing.
Should you request a refund of any package that includes a free domain name, then our advertised cost of the domain will be deducted from the refund amount.
If any account with a free domain is cancelled within the 1st 3 months, then the client will be liable to pay our advertised cost for the domain name.
Payments for domain name registration and domain renewal are non-refundable.
Domain registration errors will not be refunded
Any account cancelled within the 1st month after registering will incur an Admin Fee of R 250.00 deducted from any refund amount.
Refunds will be calculated on the invoice amount less days of usage, less any affiliate commission already paid, less the amount paid for domains names, less An Admin Fee of R 250 to process the refund, per account cancelled.
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Preferred Debit Order Date(Required)
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Website Design Cape Town

About Us

We are a modern design studio with a knack for creating professional websites that connect you with your dream customer.
Our Visual Stamp, Your Global Footprints.

Services

Website Design
eCommerce
Software Development 
Website Management
Mobile Application
SEO & Paid Advertising
Hosting

Contact

Email
info@wildheart.company

Call Us
+27 64 508 9967

Location
Cape Town, South Africa

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